Refund and Returns Policy

Effective Date: January 16, 2025

At EliteSkiGear, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the procedures and conditions for returning products and receiving refunds. This policy is an integral part of our overall Terms and Conditions and our Sales Policy, and should be read in conjunction with those documents. By purchasing from EliteSkiGear, you agree to adhere to this policy.

1. General Return Conditions

  • Return Window: We offer a 30-day return window for most new, unopened items from the date of delivery. This means you have 30 calendar days from the date your order is delivered to initiate a return.

  • Eligibility: To be eligible for a return, the product must be:

    • Unused, undamaged, and in the same condition that you received it.

    • In its original packaging, with all original tags, labels, and protective materials intact.

    • Complete with all included accessories, manuals, and any free gifts or promotional items that came with the purchase.

  • Non-Returnable Items: Certain items are not eligible for return. These include:

    • Items marked as “Final Sale” or “Non-Returnable” on the product page.

    • Opened or used software, unless the item is defective.

    • Items that have been damaged due to misuse, accident, or failure to follow the manufacturer’s instructions.

    • Personalized or customized items made to your specifications.

    • Gift cards and digital downloads.

  • Condition Assessment: We reserve the right to assess the condition of returned items and determine whether they meet the eligibility criteria. Items that do not meet these criteria may be refused, and the product will be returned to the customer at the customer’s expense.

2. How to Initiate a Return

  • Return Authorization (RA) Number: To initiate a return, you must first obtain a Return Authorization (RA) number from our customer service team. Returns sent without an RA number will not be accepted and will be returned to the sender at their expense.

  • Contact Customer Support: You can obtain an RA number by contacting our customer support team via:

    • Email: info@eliteskigear.com

    • Phone: 541-610-0478
      *Please include your order number, the item(s) you wish to return, and the reason for your return when contacting us.

  • Return Shipping Instructions:

    • Once you have received an RA number, write it clearly and visibly on the outside of your return package.

    • Package the item(s) securely, preferably using the original packaging. Ensure the product is protected against damage during shipping.

    • Ship the package to the following address:

      EliteSkiGear Returns
      4527 Buena Vista Avenue
      Oregon, United States

  • Return Shipping Costs: Unless the return is due to a defective product or a shipping error on our part, you are responsible for the cost of return shipping.

3. Refund Process

  • Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy.

  • Refund Notification: Upon approval of your return, you will receive a notification via email informing you that your refund is being processed.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow for a few business days for your bank or credit card company to process the refund and post it to your account. Processing times can vary depending on your bank.

  • Partial Refunds: In some cases, partial refunds may be issued, such as when a product is not returned in its original condition, or if certain accessories or parts are missing. You will be notified if a partial refund will be issued.

  • Non-Refundable Fees: Original shipping fees are non-refundable unless the return is due to our error.

4. Defective Items and Shipping Errors

  • Defective Items: If you receive an item that is defective, please contact us immediately within 7 days of delivery with supporting photographic or video evidence of the defect. We will assess the issue and, if confirmed to be defective, we will either replace the item or offer a full refund, including any shipping costs.

  • Shipping Errors: If we made a mistake and you received the wrong item, please contact us immediately so we can arrange for the correct item to be shipped to you and for the incorrect item to be returned at our expense.

  • Damaged Items: If the product arrived damaged due to the shipping process, please report it to us immediately (within 24 hours of delivery). Keep the original packaging and the damaged product for potential inspection by the shipping carrier. We will assist in arranging for a replacement and initiating a claim with the shipping company.

5. Exchanges

  • Direct Exchanges: Currently, we do not offer direct exchanges. If you would like to exchange a product for a different one, please return the original item for a refund, following the procedures detailed in this policy, and place a new order for the desired item.

6. Warranty Claims

  • Manufacturer Warranties: Many of the products we sell are covered by a manufacturer’s warranty. Please refer to the documentation that came with your product or visit the manufacturer’s website for warranty details and procedures.

  • EliteSkiGear Limited Warranty: EliteSkiGear may offer its own limited warranty on specific products, which will be explicitly detailed on the relevant product pages. Please review these product pages for coverage specifics.

  • Warranty Limitations: Warranties do not cover damage caused by misuse, accidents, improper handling, modifications, normal wear and tear, or failure to follow the manufacturer’s guidelines.

7. Contact Information

If you have any questions about this Refund and Returns Policy, please contact us:

EliteSkiGear
4527 Buena Vista Avenue
Oregon, United States
Phone: 541-610-0478
Email: info@eliteskigear.com
Website: eliteskigear.com