Shipping Policy

Effective Date: January 16, 2025

This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from EliteSkiGear, available at our website: eliteskigear.com. This policy is an integral part of our overall Terms and Conditions and our Sales Policy, and should be read in conjunction with those documents. By placing an order with EliteSkiGear, you agree to adhere to this policy.

1. Shipping Destinations

  • Domestic Shipping: We currently ship to addresses within the United States, including all 50 states.

  • International Shipping: At this time, we do not offer international shipping. We may expand our shipping destinations in the future. Any changes will be updated on this page.

  • Restrictions: Please note that certain products may have shipping restrictions due to legal regulations or specific carrier policies. These restrictions will be clearly communicated on the product page at the time of purchase. We also do not ship to P.O. boxes or APO/FPO addresses.

2. Shipping Methods and Carriers

  • Standard Shipping: We offer standard shipping via reliable national carriers like USPS, FedEx, and UPS. Delivery times for standard shipping typically range from 3-7 business days, depending on the destination.

  • Expedited Shipping: We may offer expedited shipping options, such as 2-day or overnight delivery for an additional fee. The available expedited shipping options will be displayed at checkout.

  • Shipping Carrier Selection: The selection of the shipping carrier is at our discretion and may vary based on the destination and the type of products being shipped.

  • Real-Time Carrier Rates: We provide real-time shipping rates from our partnered carriers at checkout, which are based on your address, the weight, and size of your order.

3. Shipping Costs

  • Calculation of Shipping Costs: Shipping costs are calculated based on the shipping destination, the selected shipping method, and the weight and dimensions of the products in your order.

  • Shipping Fee Display: Shipping costs will be clearly displayed during the checkout process, prior to order completion.

  • Free Shipping Offers: We may offer free shipping promotions from time to time. These promotions will be subject to specific terms and conditions, which will be clearly stated on our website and at checkout.

  • Additional Fees: You are responsible for any additional fees that may be incurred, such as customs duties, import taxes, or other local taxes, if applicable in the future.

4. Order Processing and Dispatch

  • Order Processing Time: We strive to process all orders as quickly as possible. Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the following business day.

  • Order Confirmation: You will receive an order confirmation email with your order details after the order is placed.

  • Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  • Delivery Time: Delivery times are estimates and may vary based on carrier schedules, weather conditions, and other unforeseen factors. We are not responsible for delivery delays once the order has been transferred to the shipping carrier.

  • Delivery Timeframe: Delivery times will vary based on the destination of the order, which will be provided by our partnered carriers.

5. Shipment Tracking

  • Tracking Information: We will provide tracking information via email once your order is shipped. This email will include a tracking number and a link to the carrier’s tracking website.

  • Tracking Updates: You can track your order status and estimated delivery date using the provided tracking information.

  • Tracking Responsibility: We encourage you to monitor your shipment using the tracking information provided. If there are any issues with your delivery, please contact the carrier directly.

6. Delivery and Receipt

  • Delivery Confirmation: Delivery confirmation, such as a signature upon delivery, may be required for certain orders.

  • Delivery Attempts: The shipping carrier will attempt delivery to the shipping address you have provided. If delivery is unsuccessful, they may leave a notice, or attempt delivery another day. If an order is undeliverable, it may be returned to us. We will contact you to coordinate options if this occurs.

  • Inspection at Delivery: We encourage you to inspect your package for any damage immediately upon receipt. If you notice any damage, please notify the carrier and contact us within 24 hours.

  • Risk of Loss: The risk of loss and title for all products purchased passes to you upon our delivery to the shipping carrier.

7. Address Accuracy

  • Shipping Address Responsibility: You are responsible for providing the correct and complete shipping address. We are not responsible for any delays or losses caused by incorrect addresses.

  • Address Changes: If you need to make a change to your shipping address after placing an order, please contact us immediately. We will make every effort to update the address but cannot guarantee the change can be made if the order has already shipped.

  • Additional Fees: Any additional shipping fees resulting from incorrect or incomplete addresses will be the responsibility of the customer.

8. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate the package. If the package cannot be located, we will arrange for a replacement or a full refund.

  • Damaged Shipments: If your order arrives damaged, please notify us within 24 hours of delivery. Please keep the original packaging, as the carrier may require it for inspection. We will assist in arranging for a replacement or a refund.

  • Claims Process: We will assist you in filing a claim with the shipping carrier if necessary for lost or damaged shipments. This may require additional documentation from you.

9. Contact Information

If you have any questions about this Shipping Policy, please contact us:

EliteSkiGear
4527 Buena Vista Avenue
Oregon, United States
Phone: 541-610-0478
Email: info@eliteskigear.com
Website: eliteskigear.com

10. Policy Updates

EliteSkiGear reserves the right to update this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to check this policy periodically for updates. By continuing to use our services after any changes have been made, you agree to accept the updated policy.